Do I need an appointment?
Yes! We only open by appointment to be able to provide every bride with an intimate and personalized experience in a comfortable atmosphere. You can be yourself with your closer family & friends as you find your dream dress.
Can I cancel my appointment?
We understand that things come up, but when you forget to cancel your appointment without giving notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed via email or text message 48 hours in advance because we know how easy it is to forget an appointment. If something comes up, give us a call or you can cancel in the link in your confirmation email for the appointment.
All rescheduling and cancellations must be made no later than 24 hours before your scheduled appointment. “No shows” and clients canceling within 24 hours will be charged a $35 cancellation fee.
Why do you need my credit card info to make an appointment?
We focus on one bride at a time every appointment time is extremely valuable to us and in high demand. Because we have experienced an increase in the amount of no shows for appointments, we had to implement a new policy. We now require a credit card to hold your appointment. We will only charge your credit card if you do not cancel or reschedule your appointment within 24 hours or simply do not show for your scheduled appointment. The cancellation late/no show fee is $35. We truly understand life happens and situations come up that are out of your control but we still need 24 hours notice to cancel if not we will charge your card on file. We truly hope you understand why this policy had to be put in place and still wish to schedule your appointment to find your gown.
What if I need to bring a large group to my bridal appointment? Can you accommodate?
Our dress area is small so we are limited in how much space we have for guests. We recommend bringing no more than 2-3 guests with you during your appointment. These are the people whose opinions matter most of you. Having too many people can distract you from finding the perfect gown. While wedding gown shopping is a fun and exciting experience, it can also be overwhelming and confusing. Having too many people offer their opinions can often confuse a bride and turn a fun experience into a stressful one.
What should I bring with me to my bridal appointment?
You can bring a strapless bra with you so slipping in and out of gowns would be easier although it is not necessary. There is no need to bring shoes or jewelry to try on dresses, although we ask you not to wear make-up to avoid possible stains to the gowns.
Our Response to COVID-19
Because we care, we are taking the following steps to provide a safe shopping experience for our guests and our team:
• All shopping and alterations appointments are by appointment only. We cannot accommodate walk-ins.
• We are requesting that you maintain social distancing for everyone’s protection and peace of mind. We will require guests to wear face coverings.
• If a team member is showing any COVID symptoms, he/she will be asked to leave until symptoms clear.
• We will ask any guests showing symptoms to leave.
• The bride may be assisted by one of her guests while trying on dresses.
• The entire store will be thoroughly cleaned using appropriate disinfectant cleaners after closing each day. Spot cleaning will be done throughout the day as needed.
For any questions about our COVID-19 safety practices, please visit CDC guideline. Thank you! We appreciate your cooperation as we stay Stronger Together.